Delivery Information

FREE UK Delivery on Orders Over £200

We offer FREE standard delivery on all orders over £200. For orders under £200, a flat delivery fee of £15 applies.

Delivery Timeframes

Standard delivery typically takes 5–7 working days from the date your order is approved and production is complete. Delivery times may vary depending on order size, complexity, and the decoration method used.

Need it sooner? We offer express production options for urgent orders. Get in touch with our team to discuss your deadline and we’ll do everything we can to meet it.

How Your Order is Delivered

All orders are carefully packaged and dispatched via tracked courier service. You’ll receive a tracking number by email once your order has been shipped so you can follow its progress.

Delivery Address

We deliver to all UK mainland addresses. If you require delivery to the Scottish Highlands, Northern Ireland, Channel Islands, or offshore locations, additional charges may apply. Please contact us for a quote.

Multiple Delivery Addresses

Need your order split across different locations? No problem. We can arrange delivery to multiple addresses. Just let us know when placing your order and we’ll provide a quote for any additional shipping costs.

Collection

You’re welcome to collect your order from our premises free of charge. We’ll let you know when your order is ready for collection.

Damaged or Missing Items

If your order arrives damaged or items are missing, please contact us within 48 hours of delivery. We’ll arrange a replacement or resolve the issue as quickly as possible.

Phone: 0116 3661 420 | WhatsApp: +44 7741 808 150 | Email: info@bespokeprintemb.co.uk

Returns

As all products are custom printed or embroidered to your specification, we are unable to accept returns unless the item is faulty or we have made an error. Please see our Terms & Conditions for full details.